OnePilot

Onepilot mission is to revolutionize how brands interacts with their customers by making Customer Care Outsourcing simple and flexible. We exist to provide customers with efficiency, transparency and reactivity in their relationships with top brands.

From small businesses to blue chip companies, over 2 million end users contacted Onepilot over the past year, getting a qualitative, instant and 24/7 answer across all channels: mail, chat, phone, or social networks.

M&A Criteria:

The investment criteria focus on companies within the E-commerce Customer Support Solutions industry, specifically in the Service Client, Externalisation, and Business Process Outsourcing (BPO) sectors. Target companies should fall within the following revenue ranges: less than €1 million, €1 to €10 million, or €10 to €50 million, showcasing flexibility to engage with businesses of varying scales. Geographically, the focus spans a diverse range of countries, including France, Germany, Spain, England, Portugal, Italy, the USA, Estonia, Latvia, Lithuania, and Poland.

Key-words:

Service Client,Externalisation,BPO